Ideally we would all love to train in a set and regular schedule. However, life often has different plans for us. For the extended periods of time that you can not make it to the “box” for training, we offer the most generous “Membership Freezing Policy” in the industry!
Please note the following when submitting a request for a “Freeze”:
1. Each month of your CFTA or Fight TLV membership entitles you to 1 week of freezing. For example, a 12 month unlimited CrossFit membership entitles you to 12 weeks of “frozen” time (6 months= 6 weeks, etc.). There is no additional charge for this service.
2. The minimum freeze time is 1 week.
3. In order to freeze your account, you must send an email to: [email protected]
BEFORE you actually intend to freeze the membership. Once we receive your email, we will send you a response with a link to this policy. We will ask you to confirm that you have read and understand our freezing policy. Once you confirm you have read, understood and accept the policy, we will put the freeze on your account.
4. When you return to the “box” from your time away, simply log into the tablet before your first training, and we will then add the appropriate days to your account.
5. In special circumstances such as medical reasons or army reserve duty, please send the appropriate documentation from the authorities in your email request. These days will be added to your “freezing” time WITH OUT contributing to the frozen time already allowed to your membership. This means, in these circumstance, with the correct documentation, this frozen time is “free”.
6. There are NO refunds on “frozen” time.
7. “Frozen time” can NOT be transferred to another members membership.
8. Pre-dated checks as well as credit card payments will continue to be made according the dates on the checks and the agreement with the credit card company. Again, the frozen time accrued while you are away will be added to your account at the END of the membership. So when your checks/payments are done being made, you will still have training time available on your account before you will be asked to renew your membership.
Thank you and we hope to see you back again soon for training!